Opcon+ V2 - Connection lost between PLC and PartCounter Service - randomly dropping out

Hello.
I have a problem with PartCounter.
The communication with the PLC is randomly dropping out.
Some pieces are counted by the machine and some are not.

During production, the number in the counter does not correspond to the units produced.
There are several informative reports of communication loss in the reporting history.

PartCounter 1.5.9.5
Apps 1.5.7.16
Add-ons 1.1.3.0
Control plus Studio V5.8
TwinCat 4024.32

I checked that the countdown is only called once per part.
The frequency of the counting is every 20 seconds.

What could be wrong?

20231013_102046.jpg

2.22MB

Best reply by pib2fe

Hello,
i assume both of you are using the newest communication PartCounter addOn object.
This problem is due to an overflow of parts statistic counter inside the database.
We will release an official update of PartCounter soon.
Meanwhile you can reset the counter by script.
in the script please edit the name of the database above (if needed; works for standard: one addon on root 'station') and run the batch file with admin rights once on the target system.
If the problem stays please contact our helpdesk.

reset_cc.zip

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PARTCOUNTER

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