CAB Hermes Q printer FB - Protocol Error

Hello,

Recently we tried to switch printers at a ControlPlus V1 station from Hermer Plus to Hermes Q.

I updated the OES from 4.8 to 4.11 and updated the Peripheral (AtmoIpCabPrinter 1.1.2.0 -> NexeedIpCabPrinter 1.2.8.0) and the printer objects (AtmoLabelPrinter 1.1.1.0 -> NexeedLabelPrinter 1.2.2.0, AmoLabelPrinterBase 1.1.0.0 -> NexeedLabelPrinterBase 1.2.1.0).

Parameters:

Managed to connect to the new Hermes Q printer, but the .lbl file was only reachable from the SD card. When we tried to reach it through IFFS, the FB ran into timeout. This is the first issue.

The second issue is, that even with the SD card setting, when we tried to print manually, the FB Print command ran into error (Errormsg. B. -Protocol error/invalid barcode data) at step 11.

Since I cannot open up the FB or adjust any other parameters, we are stuck with this problem.

Does anyone know, what is missing for the FB? Is it a PLC config problem, or something with the .lbl file?

Cheers.

So we found the issue.

It was indeed the CAB .lbl file, but sadly it was not working with the changes you showed.

However we found a different template for OpconPlus. After a few tries, it started working with the following setup: P0 (applicator controlled by PLC) and at the end, there should be an A [NOPRINT] (had to hide the code inbetween the 2):

Still this solution only works with SD card. The IFFS memory still cannot be reached, it says "Mermory Card error". Maybe the FB cannot handle that.

The FB's document should include more of the correct setup parameters from printer side, or at least hints in the error messages with the faulty lines. Right now it's really hard to do the troubleshooting like this.

Thanks for the tip!